This Privacy Policy describes how IBI Engineering LLC ("IBI Engineering," "the Firm," "we," "us," or "our") collects, uses, and protects information submitted through our website located at ibieng.com and through other communications with our firm. By using our website or contacting us, you agree to the practices described in this policy.
1. Information We Collect
We collect information that you voluntarily provide when contacting us through the website contact form or by email, phone, or other means. This may include:
- Full name
- Email address
- Phone number, including mobile number
- Project description, location, or related details
- Home design product orders, style or room preferences, and order notes
- Photographs, dimensions, and other details of your room that you upload when requesting a custom render
- Any other information you choose to include in your inquiry or order
We may also collect limited technical information through standard web server logs, including IP address, browser type, and pages visited. This information is used solely for website operation and security purposes.
2. How We Use Your Information
Information you submit is used to:
- Respond to your inquiry and communicate with you regarding your project or request
- Provide engineering consulting and design services you have engaged us for
- Process, confirm, and fulfill home design product orders and custom render requests, including preparing quotes and delivering digital files
- Send project-related communications, including updates, documents, and scheduling information
- Comply with applicable legal, regulatory, or professional obligations
- Improve our website and client communications
We do not use your information for unsolicited advertising, marketing campaigns, or promotional communications unrelated to a specific inquiry, product order, or engagement you have initiated with our firm.
3. SMS and Mobile Communications
If you provide a mobile phone number through our contact form, a home design product order or custom render request form, or directly to our firm, IBI Engineering LLC may use that number to send SMS text messages related to your inquiry, order, or active project. Such messages may include responses to inquiries, order and delivery confirmations, appointment confirmations, project or order status updates, or requests for additional information. We send SMS messages only to individuals who have submitted one of our forms or otherwise contacted us directly and consented to receive them.
Message frequency will vary depending on the nature and status of your inquiry or engagement. Standard message and data rates may apply depending on your mobile carrier plan. You may opt out of SMS communications at any time by replying STOP to any text message received from us. You may reply HELP for assistance.
4. How We Share Your Information
IBI Engineering LLC does not sell, rent, or trade your personal information to third parties. We may share information in limited circumstances, including:
- Service providers: We may engage trusted third-party vendors who assist in operating our website or communications systems, subject to confidentiality obligations.
- Legal requirements: We may disclose information if required to do so by applicable law, regulation, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of firm assets, client information may be transferred as part of that transaction.
- Professional obligations: We may share information with engineers of record, subconsultants, or project team members to the extent necessary to fulfill services you have retained us for.
5. Data Protection
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, or loss. These measures include secure email communications, password-protected systems, and access controls for project files. While no method of electronic transmission or storage is entirely secure, we take the protection of your information seriously and maintain practices consistent with standard professional services firms.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain required professional records, or as required by applicable law or professional licensing obligations. Photographs and room details you upload for a custom render request are used solely to prepare and deliver your requested render and are retained only as long as needed for that purpose and our ordinary business records.
6. Third-Party Links
Our website may include links to external websites for reference or informational purposes. IBI Engineering LLC is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
7. Children's Privacy
Our website and services are intended for business, professional, and adult consumer use. We do not knowingly collect personal information from individuals under the age of 13, and our home design products are offered only to individuals aged 18 or older. If you believe we have inadvertently received information from a minor, please contact us using the information below.
8. Your Rights and Opt-Out Options
You may contact us at any time to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal and professional record-keeping obligations
- Opt out of SMS communications by replying STOP to any message or by contacting us directly
9. Governing Jurisdiction
This Privacy Policy is governed by the laws of the United States and, where applicable, the State of New Mexico. Any disputes arising under this policy shall be subject to the jurisdiction of courts located in Bernalillo County, New Mexico.
10. Changes to This Policy
IBI Engineering LLC may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The effective date at the top of this page will reflect the date of the most recent revision. Continued use of our website following any changes constitutes acceptance of the updated policy.
11. Contact Us Regarding Privacy
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
IBI Engineering LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: info@ibieng.com
Phone: +1 404-208-2448